FAQ - Buying Club Members

Successful Chamas need to have a leader, or a team of leaders. Usually a core group of members keeps the Chama/Buying Club on track. The leader of a Buying Club ensure that all the work gets done, but they don't necessarily do it all themselves. Consider the following roles and tasks that must be covered for a Chama/Buying Club to function smoothly:

  • A key position acting as liaison between Tidiit and the members of the Buying Club
  • Develops a schedule for ordering, delivery, and pick-up
  • Submits the individual orders from members as a master club order using Tidiit Mobile and Online Ordering System
  • Agrees to receive the delivery at their business premise
  • Has a business place that is accessible to the truck and safe for the driver to unload
  • Has sufficient storage space
  • Is present on the day and time of the delivery
  • Verifies that all the boxes/items have been unloaded and signs for the goods
  • Pays the driver if paying C.O.D.
  • With the help of club member volunteers, unpacks the boxes and checks the items ordered against the invoice
  • Divides the order into individual orders
  • Is present when members arrive to pick-up their orders
  • General troubleshooting, such as explaining procedures to new members
  • Totals the amount that each individual owes using Tidiit Mobile/Online Ordering System
  • If paying COD, the Treasurer arranges to have cash for the full amount ready at the delivery location on the delivery day
  • If not paying COD, the Treasurer arranges to make payment at the time of making the order Coordinates opening and managing of Buying Club bank account

It is up to the Chama members to allocate these roles among themselves. Active participation of all the members is highly encouraged.

There is no membership fee charged

It’s important to note that Buying Clubs do not receive wholesale pricing but depending on what types of items you will be ordering you could see savings from 10 – 20%.

There are several other discounts which your order may be eligible for:

  • Members in good standing receive a 1% discount on all orders.
  • Many of our vendors regularly offer discounts on their products. ONFC features monthly specials for 10 - 25% off selected products.
  • Case prices are on average 4% lower than if you were to buy the same number of singles. Buying by the case saves the members and the Co-op money.
  • Some products must be bought by Full Cases Only (e.g. 1 litre non-dairy beverages).
  • The case discount applies only when a full case is purchased, not a half case.
  • If you pick-up your order you are entitled to a 2% Pick-up Discount.

Buying Clubs typically order every month to every second month. You should place at least one order per year to keep your account 'Active'. Clubs that have not ordered for over a year are taken off the mailing list.

Using the Delivery Route Schedule is a great way to plan your Buying Club's orders.

We deliver to most of Ontario and East to the Atlantic Provinces. Check the Delivery Route Schedule to see if our trucks deliver to your area.

If you don’t see the name of your city/town, this means your area is not serviced by an ONFC truck. In this case we will send your order via Common Carrier and the minimum order and delivery charges will be specific to your delivery zone. Please contact our Buying Club Rep for more information: 1-800-387-0354 ext. 228 or 905-507-2021 ext. 228. [email protected]

There are minimum orders. As long as these minimums are met, we do deliver free to most places in Ontario. In some cases, we will charge for delivery to help cover the costs of shipping.

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Deliveries are to the main entrance only. Any assistance with carrying boxes is greatly appreciated.

Ensure that the unloading area is safe. If the location is dangerous (i.e., pathways that may be slippery), our driver has the right to refuse to deliver the order to the designated receiving area.

Be sure to count all the boxes with the driver and sign your receipt recording the ‘piece count.’

We do not guarantee a specific delivery time during the day.

We accept payment by:

  • Cheque or money order handed to the ONFC driver or mailed within 7 days.
  • Debit if the order is being picked-up at ONFC.
  • Credit Card if the order is being picked-up at ONFC or if you receive delivery via common carrier.
  • Internet Bill Payment (Please contact our Buying Club Rep 1-800-387-0354 ext. 228 or 905-507-2021 ext. 228 [email protected] for more information)

NOTE: We do not accept cash payments.

The first order for all Buying Clubs must be paid C.O.D. Full payment (by cheque or money order) must be paid on the delivery/pick-up day to the driver or staff.

Subsequent orders must be paid for within 7 days. The ONFC reserves the right to ask for C.O.D. payment if the 7-day credit schedule is not met.

On December 1, 2004 ONFC introduced a new Member Loan of 1% on all invoices. All member groups pay the Member Loan. It is tracked per Buying Clubs and is your Member investment in order to ensure that ONFC remains a strong, relevant, and responsive co-op.

The Member Loan is reimbursed if the club ceases membership with the ONFC, as per our Member Loan policy .

All ONFC Buying Club must pay the Member Loan. Please note each Buying Club in good financial standing receives a 1% discount. Therefore you do not see the impact of the Member Loan on your invoice total. The Member Loan and 1% member discount are calculated for you on your invoice.

We are always looking for new and exciting products to add to our inventory. If you know of a good quality product you would like to see ONFC carry, please email our Buying Club Rep at [email protected]

Feel free to take a look at our Product Selection Criteria to get a better sense of the types of product ONFC is looking for.